Newcastle University

Summary of help and support

Contact the admin team at ( if you are a NUMed student, if you are an e-learning student) if you have any administration issues which are not academic or subject-related (or if you have technical issues on the e-learning modules that you need forwarding through to the appropriate people). For example, attending study-days, booking appointments for group tutorials, fees, registration. 

For academic or subject-related problems, please post queries in the discussion forums on Blackboard, so everyone can benefit from the interaction. Blackboard contains course documents, resources and activities.

If you are unhappy with any aspect of provision or support provided by the programme you should contact your personal tutor in the first instance. If this does not resolve the issue you can contact the Degree Programme Director.

If you are wanting to access documents through the library that is based on the NUMed Campus and have any queries about any aspects of the library service, please contact either the Senior Library Manager, Levas Mejus, at, or the enquiries desk by telephone on +607 555 3853.

You can also find information online at


Nature of QueryWhere to find help
Questions about the programme Degree Programme Handbook and Study Guides
Queries about administration / study days / booking appointments / fees / registration

UK Campus :

Malaysian Campus :

E-Learning Certificate:

Course resources and discussion forums (for subject related concerns or queries) Blackboard
Queries about literature and library resources
Login queries - University computing services telephone helpline is available 24 hours a day
Helpline: Tel: 0191 208 5999
support helpdesk
Unversity Computing Service (it service)
University facilities
Accessing emails off campus
Accessing all resources off campus
(download ‘Citrix’ software onto your PC and use your campus login name and password)
Most of the databases and e-journals can be accessed from any PC connected to the internet if you have your Campus ID and password. The campus network can be accessed remotely using RAS. RAS.
School of Medical Education